Retail Stores

A Cabinet decision (no. 791) has approved the merger of Retail Stores with IBIS. Community Enterprise Queensland, a statutory body based in Cairns, will manage the merged stores from 1 May 2017. 

Retail Stores supermarkets provide fresh and healthy food, drinks and a variety of other supermarket products at a fair price. They tailor their store ranges to give remote local communities the best fresh produce available. As well as food, a number of stores retail general merchandise such as whitegoods, drapery, manchester, furniture, power cards, along with fuel and domestic gas bottles.

Healthy choices

Fresh fruit and vegetables at reasonable prices is front and foremost of the Retail Stores' philosophy. That's why, at Retail Stores, the store layout encourages healthy food choices.

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Local employment

  • 75% of Retail Stores staff are local Aboriginal and Torres Strait Islander residents
  • around 86% of all store-based staff are Aboriginal people and Torres Strait Islander people.

The Retail Stores invest in their local staff, with tailored training, development and support.

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Community support

Retail Stores are more than just a supermarket. The stores provide weekly donations of two cartons of apples to nearby local schools for healthy breakfast and morning tea programs. The group also supports community and cultural events and sporting bodies throughout the year.

Retail Stores are strong supporters of local communities all year round but especially during tough local weather conditions around the wet season. When bad weather or natural disasters strike, Retail Stores are there to make sure their communities have access to food and household necessities.

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The Retail Stores group re-invests surplus funds back into the stores themselves, and takes pride in constant improvement to ensure the stores provide a modern and attractive shopping environment. Funds are regularly invested into advanced retailing technology to maintain efficient practices. No surplus funds are used for any purpose other than benefiting the stores.

Pricing is calculated using industry recognised margins for independent retailers, which factor in the costs of operation. Prices can be compared to those offered by similar sized independent retailers also located in regional and remote settings. Retail Stores are the primary supplier of supermarket services in each of the communities. However a number of smaller retailing outlets do exist in some of the communities.

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Store locations

The department operates and manages Retail Stores in six remote Indigenous communities with stores located in Doomadgee, Kowanyama, Pormpuraaw, Lockhart River, Palm Island and Woorabinda.


(approximately 430 km north-west of Mt Isa)

Opening hours:

Monday to Friday: 8:30am - 4:30pm
Saturday: 8.30am - 12 noon
Sunday: closed

Phone: 07 4745 8183
Fax: 07 4745 8193
Mobile: 0409 989 816


(on the western coast of the Cape York Peninsula)

Opening hours:

Monday to Friday: 8:30am - 4:30pm
Saturday: 8:30am - 11:30am
Sunday: closed

Phone: 07 4060 5166
Fax: 07 4060 5144
Mobile: 0488 087 728

Lockhart River

(on the eastern coast of the Cape York Peninsula)

Opening hours:

Monday to Wednesday: 8am - 5:45pm
Thursday: 8.15am - 5.45pm
Friday: 8am - 5.45pm
Saturday: 8am - 11:45am
Sunday: closed

Phone: 07 4060 7192
Fax: 07 4060 7195
Mobile: 0488 733 919

Palm Island

(north east of Townsville)

Opening hours:

Monday to Tuesday: 8:30am - 4.30pm
Wednesday: 8:30am - 5:30pm
Thursday: 8.30am - 5pm
Friday: 8.30am - 4.30pm
Saturday: 8:30am - 12:30pm
Sunday: closed

Phone: 07 4770 1171
Fax: 07 4770 1270
Mobile: 0429 701 171


(south of Weipa, on the western coast of the Cape York Peninsula)

Opening hours:

Monday to Friday: 8:00am - 4:30pm
Saturday: 8:00am -11:30am  
Sunday: closed

Phone: 07 4060 4152
Fax: 07 4060 4198
Mobile: 0458 820 202


(140 km west of Rockhampton)

Opening hours:

Monday to Friday: 8:00am - 4:30pm
Saturday: 8:00am -12:00pm
Sunday: closed

Phone: 07 4935 0166
Fax: 07 4935 0225
Mobile: 0429 394 807

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Vegetable display at Kowanyama Retail Store

Fruit display at Kowanyama Retail Store

In the 2015-16 financial year the Retail Stores group:

  • all returned  a positive trading result, with trading results invested in working capital, plant, equipment and infrastructure for the stores
  • continued price reductions at all stores
  • installed state-of-the-art equipment and technology throughout the Retail Stores network
  • installed a new roof at the Kowanyama store.

Contact us

For more information about the Retail Stores unit contact:

Phone: 07 3224 2027

Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.