Our policies

This class of information in our publication scheme provides information about protocols for delivering our functions and responsibilities.
Published informationSummary

Complaints management policy and procedure

The Complaints Management Policy sets out the responsibilities relating to complaints management.

Protocols for consultation and negotiation with Aboriginal people

Guide to assist in consultations with Queensland Aboriginal individuals, groups and/or communities.

Protocols for consultation and negotiation with Torres Strait Islander people

Guide to assist in consultations with Torres Strait Islander individuals, groups and/or communities.

Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.