We want to hear your feedback – good or bad – to help us ensure we are delivering a quality service to Aboriginal and Torres Strait Islander Queenslanders.
We will pass any compliments you send us on to the staff involved so they are recognised for doing a great job.
Alternatively, if you have a complaint about any of the following matters, we will investigate in a confidential and fair manner:
You have the following options for sending us a compliment or complaint:
Be sure to make any complaints no later than 12 months after you were notified or made aware of the decision or action. We only review matters older than this when we consider that exceptional circumstances have led to the complaint being lodged after the 12 month deadline.
All personal information that we collect to manage compliments and complaints is handled in accordance with the Information Privacy Act 2009. Your compliment or complaint will be dealt with in a confidential manner and will only be discussed with the people directly involved. Find out more about privacy.
We will provide and pay for professional interpreting services for clients who have difficulties communicating in English, and can also arrange for interpreters in Auslan and other sign languages when required. Find out more about interpreter and translator services.
Once we’ve received your feedback, the departmental officer managing it will keep you informed of its progress and any action taken. When the compliment or complaint process is completed, the departmental officer will take note of how it was managed and whether you're satisfied with the outcome.
If you’re unhappy with how we’ve handled a complaint, you can request an internal review of the process by email to feedback@datsip.qld.gov.au.
If you're still unhappy with the outcome, you can contact the Queensland Ombudsman and ask for an independent review of your complaint.
Privacy complaints relate to the collection, management, use, disclosure or overseas transfer of your personal information (e.g. your name and address is given to a third party who does not have any involvement with your case).
If you have a privacy complaint relating to your information:
While every attempt will be made to resolve your complaint, sometimes we might not be the right agency to help you. These contacts can also help with complaints:
We are dedicated to promoting the public interest by facilitating disclosures of wrongdoing and ensuring they are dealt with in accordance with the Public Interest Disclosure Act 2010. More information is available in the Public Interest Disclosure Policy.
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